How do I board a train once I’ve activated my pass?
You must fill in the date of travel on your pass before boarding a train. You can then board the train and, if asked, please show your pass to the ticket inspector.
How many train journeys can I make on one day?
You can make as many journeys as you like in one day. The passes are restricted by days, not journeys. A day is classified as one calendar day – not 24 hours from the start of the journey. You therefore need to commence your last journey of the day before midnight.
Where can I find train timetables?
For information regarding train times, please click on www.nationalrail.co.uk. This is a really useful website for planning trips by train in the UK. All you need to do is type in where you want to go from and where to, with the date you intend to travel and it will bring up all the details you will need (times, changes if needed, facilities on board etc.).
Do I need to make seat reservations?
It is not essential to reserve seats on all trains. Generally speaking it is only really necessary to make reservations if you plan to travel on a popular route (e.g. London to Edinburgh) at a peak time (e.g. Friday at 18.00). To make a reservation with a BritRail Pass you need to take your BritRail Pass to the station that you are going to travel from and the travel centre will make the seat reservations for you (for a small fee).
How do I get a discount on Eurostar services?
If you have a BritRail pass, you are eligible to buy discounted ‘Passholder’ tickets for Eurostar services. You can buy these either at a Eurostar terminal or over the phone: 08432 186 186 or +44 (0) 1233 617 575. Your BritRail pass does not need to be activated on the day you travel on Eurostar.
Is there a tour guide included?
No, there are no tour guides on BritRail trains.
Can I buy food and drink on trains in the UK?
Most trains in the UK have either a shop or a trolley service on board. Virgin trains sell sandwiches, snacks and drinks.
What is the difference between 1st Class and standard class?
1st class tickets include more legroom, your own table, reclining seats and overhead reading lights. Some trains also include complimentary Wi-Fi in 1st class. Buy a BritRail 1st class ticket from our website and enjoy complimentary food and drink on Virgin Trains.
Is there a luggage restriction with BritRail Passes?
There is no specific luggage limit, but please be considerate to other passengers who may also be travelling with luggage. Most trains have small overhead luggage racks and at least 1 luggage compartment per carriage.
Can I use my BritRail Pass on the Heathrow/Gatwick/Stansted Express?
Yes you can, but please be aware that this will be considered as a day of travel. Not valid on airport transfers by bus.
Is there a young person’s discount?
Youths between the ages of 16 and 25 (inclusive) are entitled to a 20% discount in both 1st and Standard Class. Please take along a valid proof of age (e.g. passport) when activating your pass. It will not be activated without one.
Is there a senior discount?
Seniors 60 and over receive up to a 15% discount in First Class.
Can the BritRail FlexiPass be used for a single berth sleeper on the Caledonian Sleeper train between London and Fort William, Scotland?
You can reserve a bed in a two berth cabin or a single occupancy berth with a BritRail Pass. To do this, you will need to contact ScotRail directly or do it at any mainline rail station. There’s a reservation fee that you pay locally, and the fee will vary depending on your class of BritRail Pass and whether you want a shared or private cabin. You can book for services up to 12 weeks in advance, and choose from seated or berth accommodation. ScotRail can be contacted on 0044 8457 55 00 33. You will need your BritRail Pass number to do this. We will supply you this number on booking your pass.
If I leave London Euston on, for example, Monday at 21.45 on the Caledonian Sleeper and arrive at Fort William at 09.54 on Tuesday, does that count as two days travel on the BritRail Flexipass?
No, it only counts for the day you finish the journey